Filters
Search

Shipping & Returns

Eligibility: 

RWFootwear.com will only ship to United States addresses.  RWFootwear.com does NOT ship to P.O. boxes.

Shipping Schedule:

All products are shipped via UPS Ground from our Mira Loma warehouse Monday through Friday, excluding holidays. All orders typically leave our warehouse within 4 business days, excluding holidays.  
UPS Ground: Please allow 7-10 business days for delivery, excluding holidays (order may arrive sooner).  In general, please see our order-shipping schedule for UPS ground below:

After a shipping label has been created, we will email the tracking number to the email address you provided at checkout. UPS Ground delivery is usually 3-5 business days. Want to know a more specific transit time estimate? Click here to see the estimated transit time to your location. Just enter zip code 91752 in the origin zip code field.

Returns:

All returns must be authorized in advance by RWFootwear.com Customer Service.  RWFootwear.com is not responsible for customer returns that have not been processed using the RWFootwear.com Return Process (see below).  Additionally, RWFootwear.com cannot issue returns for items that are purchased at other locations or websites and proof of purchase is required.

Returns will be accepted for all merchandise that is unused, in the original packaging and can be resold as such, and has been purchased within the previous 30 days.  All credits will be issued once the product is received and inspected at the warehouse.  If the product is deemed to be used or unsellable,  RWFootwear.com reserves the right to  deny the return request and refuse to issue the purchaser a credit.

RWFootwear.com does not issue exchanges.  All merchandise must be returned and a new order will be placed for the new style or size.

RWFootwear.com Return Process:

To begin the RWFootwear.com return process:

  1. Please send an email to returns@RWFootwear.com with ‘RWFootwear.com Returns’ in the subject line and include the e-mail address originally used to register on RWFootwear.com.

***NOTE:  WE MUST HAVE A VALID E-MAIL ADDRESS IN ORDER TO PROCESS YOUR RETURN*** 

In the body of the email, please make sure to include:

  • The full name of the person who placed the order on RWFootwear.com
  • Your telephone number with area code (in order to expedite your return, please include a valid telephone number so that we may quickly and easily contact you, if needed).
  • Your RWFootwear.com order number (this can be found in the confirmation e-mail sent to you at the time you placed the order)
  • Reason for return
  1. Within two (2) business days, excluding holidays, RWFootwear.com Customer Service will email the Return Authorization and the UPS shipping label to be used on the return shipment
  2. Once you have received your return instructions and your Customer Returns Number via email, pack your product in the original shoebox and place the shoebox and the Return Authorization document in the original carton you received.
  3. Secure the box appropriately.
  4. Cross out with a marker all previous shipping labels and attach the UPS Return Label sent in the email to the shipping box, preferably covering the original shipping label.  Please note that you MUST use the UPS label provided by RWFootwear.com and it must be used within ten (10) days.  If you do not use the label within this time, please contact RWFootwear.com Customer Service to have a new label issued.
  5. Bring the package to any authorized UPS shipping location.  If you need assistance locating one near you, please use this link:  UPS Dropoff Locations

Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused. 

Once the returned product passes inspection, Accounting will issue a credit to the card on which the original order was placed.  Please allow up to 7 business days to see credits posted to your account once the merchandise is received and inspected at the warehouse.  This may take more time depending on the bank or credit card used.

If the returned product does not pass inspection, a customer service representative will contact you to determine how to proceed, as we do not issue credit on returned product that does not pass inspection.

Limited Warranty
Products sold through the RWFootwear.com Shop are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by RWFootwear.com. Valid claims will receive a full refund. Improper fit is not valid criteria for warranty. Warranty is valid only with proof of purchase from the RWFootwear online store. Misuse, abuse or alteration of product voids warranty. RWFootwear.com will not issue replacement product or credit for returned products that have experienced excessive wear or any type of abuse or mistreatments.